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Data Deletion Request

Available 24/7 | Response within 72 hours

Request the complete deletion of your My Pocket Ledger account and all associated personal data. We respect your privacy rights and will process your request in compliance with GDPR, CCPA, and other applicable privacy laws.

📋 What Data Will Be Deleted

When you request account deletion, we will permanently remove:

  • Account Information: Email address, profile settings, preferences
  • Financial Data: All transactions, budgets, categories, and financial records
  • Usage Data: App usage analytics, AI interaction history, and activity logs
  • Subscription Data: Payment history and subscription status (billing records may be retained for legal compliance)
  • Local Data: All data stored locally on your device will be cleared upon app uninstallation

⚠ī¸ Important Notice

Data deletion is permanent and irreversible. Once processed, your account and all associated data cannot be recovered. Please ensure you have exported any data you wish to keep before submitting your deletion request.

🔧 How to Request Data Deletion

📱 Method 1: Delete Account in App (Recommended)

The fastest and easiest way to delete your account:

  1. Open My Pocket Ledger app on your device
  2. Go to Settings tab
  3. Tap on Edit Profile
  4. Select Delete Account
  5. Confirm your decision

Your account and all data will be deleted immediately and permanently.

✉ī¸ Method 2: Email Support (Alternative)

If you cannot access the app or need assistance, send your deletion request to our support team using the contact method below. Our team will verify your identity and process your request within 72 hours.

📝 Required Information

To process your request efficiently, please include:

  • The email address associated with your My Pocket Ledger account
  • Your full name (as registered in the app)
  • Subject line: "Account Deletion Request - [Your Email]"
  • Brief confirmation that you understand the deletion is permanent

📋 Processing Timeline

  1. Request Received: We acknowledge your request within 24 hours
  2. Identity Verification: We may ask for additional verification (24-48 hours)
  3. Data Deletion: Complete removal from our systems (within 72 hours of verification)
  4. Confirmation: We send you a final confirmation email

Total processing time: 3-5 business days maximum

đŸ“Ŧ Alternative: Email Data Deletion Request

If you cannot use the in-app deletion feature, contact our privacy team

📧 support.pocketledger@ndersstudio.com

Clicking the email link above will open your email client with a pre-filled template

ℹī¸ Additional Information

🔒 Privacy & Security

  • All deletion requests are handled with strict confidentiality
  • We use secure methods to verify your identity before processing
  • Deletion confirmations are sent only to the registered email address

⚖ī¸ Legal Compliance

  • GDPR (EU): Right to be forgotten under Article 17
  • CCPA/CPRA (California): Right to deletion of personal information
  • Other Jurisdictions: Compliance with applicable local privacy laws

📞 Alternative Contact

If you have any questions about the deletion process or need assistance, you can also:

🛡ī¸ Data Protection Commitment

My Pocket Ledger is committed to protecting your privacy and ensuring your data rights. We believe you should have complete control over your personal information, including the right to have it deleted when you no longer wish to use our service.